FAQ – AI Powered Toll Collection

Most tolling apps are reactive: they let users view statements, load funds, or pay invoices after a trip. ZIG is proactive — it detects the user in real time, processes tolls as they travel, and enables rider-based payments instead of vehicle-only accounts. This means we support more flexible use cases like rental cars, carpooling, corporate travel, and embedded experiences within other apps — all while enabling seamless, hands-free payments.

While traditional transponders rely on hardware and are vehicle-bound, ZIG is software-driven and rider-centric. It offers a hands-free, mobile-first experience, enabling tolls to be paid automatically via the rider’s phone or smartcard. For riders, it eliminates hardware hassles and enables greater flexibility. For agencies, it lowers operational costs, improves compliance, and supports more personalized, data-rich tolling services.

• No Hardware Needed: No transponder to buy, install, or replace.
• Hands-Free Experience: Riders simply drive; ZIG detects and pays automatically.
• Real-Time Cost Visibility: Riders can see toll fees instantly in the app.
• More Flexible: Works across multiple vehicles or carpools — the wallet travels with the user.
• Incentives and Rewards: Supports loyalty programs, credits, or toll discounts.
• One Wallet for Many Uses: Can combine transit, parking, and event entry in one platform.

• Lower Operational Costs: No transponder inventory, distribution, or replacement expenses.
• Faster User Onboarding: Agencies can onboard users via app instantly — no wait time for physical tags.
• Improved Payment Compliance: Detects the user at time of travel, reducing leakage and toll evasion.
• Enhanced Data & Analytics: User-level insights enable smarter pricing, planning, and policy.
• Supports Modern Mobility Ecosystems: Integrates with MaaS platforms, ride-hailing, EVs, and more.
• Better Customer Experience: Frictionless payments improve satisfaction and reduce support burden.

Yes. ZIG Superwallet can display toll charges instantly or post-trip based on the vehicle’s travel through toll zones. We support integration with existing lane systems to receive entry/exit data, timestamps, and vehicle class for real-time or just-in-time fare calculations. The toll rules (distance-based, fixed-fee, or congestion-based) can be processed by your system or within our backend.

ZIG uses AI & Bluetooth enabled sensors, not just GPS. Our sensors detect the presence of a rider’s mobile device or smart card anywhere in the vehicle at toll points in real-time, which ensures high accuracy without relying solely on geolocation. This method reduces battery drain and increases precision in lane-specific detection.

ZIG sensors are typically installed in gantry configurations with overlapping detection fields. This creates a corridor of coverage across multiple lanes, allowing accurate detection even if a vehicle switches lanes mid-zone. Additionally, signal triangulation and directionality improve accuracy.

No. ZIG is designed to work alongside your existing infrastructure. We do not replace LPR, cameras, or axle counters. Instead, we enhance the system by linking rider identities and payment accounts to the trip, enabling hands-free, user-level payment.

ZIG can operate in two ways:

• Integrate with your existing back-office, which performs pricing calculations based on lane data and vehicle classification.
• Host the pricing logic on ZIG’s backend, using toll rule configurations you provide.

Either way, we facilitate real-time fare visibility and hands-free payment for the end user.

ZIG offers several key advantages:

• Rider-Level Payment and Insights: Track usage per person (ideal for carpools, corporate, or family plans).
  
• New Revenue Streams: White-label tolling in 3rd-party apps, MaaS integration, embedded payments.
  
• Operational Efficiency: Reduces back-office enforcement, minimizes leakage and disputes.
• Customer Engagement: Real-time trip summaries, loyalty programs, push notifications, and behavior analytics.

Either way, we facilitate real-time fare visibility and hands-free payment for the end user.

Camera-based AI solutions such as FEDS (Fare Evasion Detection System) are essential for enforcement, compliance, and fraud prevention. In tolling environments, FEDS can:

• Analyze driver behavior (e.g., switching lanes to avoid sensors or tailgating through barrier gates)
• Verify vehicle occupancy or special lane misuse
  (e.g., HOV lane violations)
  
• Capture license plates and vehicle images
  for post-trip auditing or dispute resolution
• Support AI-based violation detection  that integrates with toll back-office systems for citations or alerts

ZIG Superwallet can integrate with these AI camera systems to cross-verify events, enhance enforcement accuracy, and improve trust in automated tolling.

• Public Transit
• Demand-Response and Paratransit
  
• Rideshare & Carpooling
  
• Parking
• Event Ticketing and Access Control
  
• Campus & Corporate Environments
  
• Incentives, Rewards, and Loyalty
• Multi-region or Cross-border Travel